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FAQ
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QWhat should I do if I can’t charge my device?A 1) Have a check if the charger can work normally; 2) Have a check if the charging cable is normal; 3) Have a check if there is any grime attached to the USB port; 4) Please have a check if the LED indicator on the device is normal during charging, please refer to user manual; 5) If the device has not been used for a long time or has not been charged for a long time after using to the low battery, the battery is over discharged and damaged, and the battery cannot be recovered after charging for 10-15 minutes, please unplug the charging cable.
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QWhy isn't my vape working when it's fully charged?A If your vape pen still won't work after you charge it, check the contact point between your battery and cartridge. If the contact is working effectively, make sure your oil hasn't settled in the cartridge.
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Q Vape Pen Blinking Red?A If you’re drawing on your vape, and you see a blinking red light, that means it’s time for you to recharge your battery.
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QE-cigarettes don't have enough steamA 1 )Check the mouthpiece Mouthpieces can get clogged up with dust and dirt, especially if you vape outside a lot. This can be cleared simply by removing the mouthpiece and blowing through it to remove the dust and dirt. From a vape hygiene point of view, though, it is also a good idea to clean the mouthpiece out on a regular basis. 2 )Check the airflow If the airflow holes are closed off completely, you may not get any vapour. Check the airflow controls, and open them up if needed. 3 )VG:PG Ratio Again, the VG:PG ratio may not be quite right for you! Using an e-liquid with more VG may increase vapour production.
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QWhy does my vape light turn on but won't hit?A The vape is clogged or has a low battery: One possible reason your disposable vape is not hitting is that it is either clogged or has a low battery. If the device is clogged, it may not be able to produce enough vapor to create a satisfying hit.
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QHow long do e cigarette batteries last?A between 6 and 12 months A vape battery lifespan should be expected to last between 6 and 12 months, depending on how often you use them and your vaping habits. Your battery will show signs it needs replacing such as not holding charge as long and taking longer to recharge. All batteries have what is known as a charge cycle.
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QCan you do design for my ideas or drawing?A Yes, we have experienced designers and our own molding factory. According to your requirements, we can design or open mold which has a competitive price.
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QCan I make my customize logo and packaging or private label?A Yes, please contact us for specific details if you need a logo or custom packaging.
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QCan vape batteries be replaced?A It depends on the kind of vape you have and how often you use it. For most people, changing the battery every four to six months is sufficient—but some models can last over a year.
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QHow do you know if your e cig battery is broken?A If you are vaping at roughly the same wattage but consistently notice the battery does not last as long as when you first started using it, it's likely an indicator that you need to get a new one. Another sign that a vape battery needs replacing is that it gets hotter than normal either when recharging it or using it.